Frequently Asked Questions

Who will carry out the delivery?
Although Dreamland Beds deliver the majority of orders, some of our orders may be delivered directly by our suppliers. This may mean, if you have ordered furniture and other goods, that you receive separate deliveries. If you let us know, we will endeavour to try and deliver all goods on the same day. Any bed linen or pillows etc are sent out by courier to your home and will not arrive with the Delivery Team.


What do I do if my goods arrive damaged?
In the unlikely event that one of your items is damaged, please contact our Customer Service Team within 48 hours of delivery. You can let us know by either calling 01843 229977


I am having a problem with my item, how do I claim on my guarantee?
Should you need to claim against your guarantee, you will need to contact our Customer Service Team on 01843 229977 or complete the contact us form to give details of the problem you are experiencing. We would be happy to arrange for someone to visit your home and inspect/repair your goods.


My bed has some parts missing, how do I obtain these?
Please let us know should any parts be missing from your delivery. If you contact us on 01843 229977, parts will arrive within 3 working days. Please note if missing part requests are sent via email they may take slightly longer.


How can I change or cancel part of my order?
If you would like to amend your order in any way, please contact us on 01843 229977 or complete the contact us form. Please note that certain goods may be subject to a cancellation charge.


What do I do if my goods don't fit into my home?
Online and telesales customers do have the opportunity to exchange or return goods when they do not fit as long as they are still in their original packaging and we are informed within 7 working days. Please note that in-store customers have a different set of terms which are given at the point of sale or by clicking here.


What is your returns policy?
If you have placed your order online, you have 7 working days to notify us if you don't like your goods. You will then be able to exchange or return them as you wish as long as they are still in the original packaging. Orders placed in store are subject to our normal terms and conditions which can be found on the reverse of your order form given at the point of sale.


Am I able to exchange my goods after delivery?
If you have placed your order online we would be happy to exchange any of your items for you as long as you let us know within 7 working days. Unfortunately we are unable to provide this service to our in-store customers and are only able to exchange mattresses (not whole divan sets) within 40 days from delivery. If you would like to exchange an item, please contact us on 01843 229977.


What are your terms and conditions?
Our web and telesales terms and conditions differ slightly from the in-store version and do not affect your statutory rights. Please see our terms and conditions.

Why have I not received my order confirmation email ?
Please ensure that you have checked your junk and spam folders for the email. To prevent this from happening again please add in This e-mail address is being protected from spambots. You need JavaScript enabled to view it to your safe list. If you still can’t find the email please contact us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we’ll be happy to help.